From large retail chains to office rental companies, our cleaning customers in 新加坡 trust us to keep their premises clean, 整洁，准备好了, 一年365天. 这需要严格的程序, the latest technology and experienced staff – as well as a responsiveness that goes beyond standard office hours.
Things can go wrong – a burst waterpipe or leaking sink might require quick clean-up. 在这些情况下, a customer needs us to act fast, so their business can continue without interruption, 西蒙·大卫, Assistant General Manager for 国际空间站 新加坡’s 清洁 Division, 解释了.
“Customers want us to be price competitive, but they also need us to be on call 24 hours a day. 如果客户有问题, 白天或晚上, we have to be there fast to make sure it doesn’t become a problem.”
以身作则
Simon has been with 国际空间站 since 1998, when he began managing a team of around 50 employees. 今天, 他的队伍数在1左右,000 colleagues and together they look after a large portfolio of clients, ranging from big retail furniture stores to small offices. As Assistant General Manager, Simon ensures these clients always have what they need. His leadership style is simple: Lead by example and empower 人 to deliver their best.
“I treat my job as if I was running my own business, with that level of ownership and responsibility,他说. “And I encourage my 人 to do the same. I empower them to make decisions, because that’s when they are most effective and engaged.”
A big part of this is communication. Simon’s door is always open for both customers and employees, and he encourages anyone in his team to come to him if they need advice or assistance – at any time.
