数字跟踪 & benchmarking to make places work – and think

For those customers with multiple sites, they also want consistency across their real estate portfolio. Information is key to meeting these needs. FMS@国际空间站 is our facility management system and our digital backbone. It provides a powerful, data-driven platform for on-site tracking performance. This includes monitoring how and when our teams perform certain tasks or illustrating when property assets need to be serviced or replaced. This insight is available on a performance dashboard – on a mobile device – and allows us to benchmark service deliveries and drive intelligent change. 

Our integrated, self-delivery model increases the value we can extract from FMS@国际空间站. One system providing visibility and insight across multiple service lines, 任务和资产, supported by an empowered team of on-site professionals able to react to the situation at hand. Take Metro Trains in Melbourne, 澳大利亚, for example. 国际空间站 services 260 位置 across the city, processing some 600 每日工单. Each issue must be resolved quickly to ensure uptime of the network is maintained and customer journeys are not disrupted. FMS@国际空间站 ensures things run smoothly whilst affording complete operational transparency. Bluetooth beacons at stations allow our employees to swiftly update FMS@国际空间站 on any issue. The system’s real-time monitoring provides both 国际空间站 and Metro Trains with a map of the entire network and allows us to take immediate action if we see any dips in performance. As a result, we maintain a 99% 成功率 across the entire network. 

FMS@国际空间站 offers built-in flexibility to serve our customers’ wide range of needs, including real estate management, 项目 & programme management, space management, operations & maintenance, and energy & 环境. 当我们推出一个, global version of FMS@ 国际空间站 to our key account customers, we continue to deploy more features, with developments on one account passed on to all customers. 每个人都受益.